Given the fact that millions of
customers come online and use their email accounts for all their transaction in
a day to day basis, it would become extremely difficult and cumbersome for the
customer care executives to support and trouble shoot each and every issue
which customers are facing. The email platform being a technical platform being
used by millions to send billions of mails on a day by day basis, technical
glitches cannot be done without. Moreover, different customers use their
applications in their own customized manner. So, the scale of operation is
huge, and the same is increasing day in and day out. Therefore the only way out
to ensure that each and every customer has an enriching experience of using the
Yahoo mail product, is to educate the customers on the email platform and the
basic trouble shooting tips and techniques. In order to do so, the Yahoo Contact Number team has jotted
down and made an extensive list of all the common issues and queries which
customers generally complain of, the cause and source of the same and the basic
trouble shooting tips and techniques which can be applied for their resolution.
Customers are requested to go through the mails so as to get a basic idea on
the common issues and fix them on the go. This would prevent them from
intermittent blockages in operations that they have to undergo in case of
technical glitches in the system.
However, there are certain issues which
requires a better understanding of technology and which cannot be expected from
customers. For such cases, customers are free to get in touch with the Yahoo Customer Care team. The team
intercepts all customer issues and queries, and then based on the nature of the
issue, forwards the complaint to the concerned team. A majority of the issues
are forwarded to the technical support team for their prompt action. The team
consists of more potent and technically adept members who help customers solve
complicated problems which are more related to protocols, configurations etc.
The team can be contacted via their toll free help line number which is active
24 * 7. However, this network experiences massive traffic and congestion during
peak hours due to which a majority of customers have to wait on hold for long
periods of time. In order to prevent such issues, all the support functions are
provided through other platforms as well which includes mail, chat as well as
via social media.
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